State Farm® Insurance Agent Jason McBride

"This whole new law of PIP is a pain in the a**!!!!! Underwriters are behind in processing and because of this, my insurance bill is higher than normal, my insurance was almost cancelled… yada yada … needless to say, I was LIVID!!!!! The ladies at this office were awesome! I also have more coverage at a lesser price than what I was getting at another State Farm office in Battle Creek!!!!!"

"I call here monthly to pay my insurance and every time i get the best Experience from anyone i have talked to, always helpful and really nice"

"Thank you Jane for helping with my insurance today and a good laugh I needed that 😊 she was very pleasant to speak with and help me with exactly I needed to get done definitely recommend talking to Jane thank you again"

"In February of this year, I purchased a home, and was required to have a homeowners policy to close on the home. At this point I had already had an auto insurance and renters policy with State Farm through this office for about 6 or 7 months. I spoke with my agent who took some information from me and sent me a self-serve home inspection website link which I promptly completed. I was paying my homeowners insurance through my escrow each month with my mortgage, and my auto policy through the State Farm app each month. I would frequently get texts from State Farm and app notifications whenever my auto insurance bill was coming up, or was due, or if documents were needed from me and at no point was I ever contacted by a State Farm agent. In July of 2024, I received an email from State Farm notifying me that I had not cashed a refund check that was sent to my home address. Now, this email I received said that the check was sent to my home, but I had not received it. It did not say anything about what was being refunded, but I had assumed it was related to PIP on my auto policy. I requested a duplicate check be sent out, and the one they emailed me about was voided. Well, come to find out the refund was for the remainder of my homeowners policy, which had been cancelled in May! The letter stated that based on an inspection performed, my home owners policy was cancelled due to "a severely deteriorated roof, and excessive debris in the yard". Keep in mind, State Farm did not contact me, no inspector contacted me, and my mortgage company did not notify me of any cancellation. I discovered this on a Saturday, so the following Monday, I first called my Escrow, who informed me that as far as they could tell, my State Farm policy was still in effect. I called this office, and spoke with an agent who I will refer to as "M". M looked into the matter, and saw that yes, my policy was cancelled in May, and a letter had been sent out with the check in April, but the letter and the check was sent to the wrong address, an address that was at no point ever associated with the homeowners policy. I immediately asked to see the photos of this "inspection" and M said he would reach out to underwriting to obtain them. Less than an hour later, M calls me back and informs me that decision was made based on satellite photographs from BEFORE I OWNED THE HOME, shortly after a major storm. The "roof" in question was the garage that was, before I owned the home, separate from the house, and had to be torn down due to the storm damage, meaning that my policy was cancelled based on an image of a structure that DID NOT EXIST WHILE I OWNED THIS HOME OR HELD THIS POLICY. The debris was what I assume would have been form the storm. I was livid. I had a 39 lapse in coverage and not one person from this agency reached out to me. I inquired with M about this and his answer was essentially "The guy who should've done that was fired, and we've been behind". M apologized for the inconvenience and got a new policy started for me. It took a couple of weeks but once it was ready, my policy was now almost 300 dollars more a year, for over $50,000 LESS coverage. I asked M about this, and he informed me that the 39 day lapse was part of the reason the rate increased. I explained that there was no way that was on me, because they failed to communicate to me that the policy was being cancelled. The letter sent in April stated that if I disagreed, it could be looked at, and had I actually received this letter, I believe the decision would have been reversed, but that was not the case. M then went on to say that they were behind and that they were still getting people caught up. I spoke with a lawyer specializing in insurance negligence, who informed me that since no claim was made, or denied I did not have a case for negligence, but it might be worth submitting a complaint to DFIS which I have not yet done, but I have switched policies and carriers entirely. If your going to cancel my policy, at least use an up to date image."

"Jane was able to get us in contact with the right people and help get things settled with our home claim after the tornado in a very timely manner! Very much appreciated!"

"I've never had a problem with them they work with me on everything and was so fast at taking care of everything when I totalled out my car"

"Jane was absolutely amazing! She was so helpful with my claim and total loss of my car. She went above and beyond to help me with the process."

"We had done business with another State Farm agent for many, many years. After the business closed due to a death, we were moved to Jason McBride's office and so far, the service has been very good. They are responsive and have gotten things done that we needed. We are staying where we are for now."

"Jane was very helping regarding my billing questions, and help me set up my account. Very personable, and remembered me from a previous experience."

"Always easy to talk to. Fast and helpful. They are always looking for ways to save. I know if I have any questions they are there to help."

"Jane at this office is very rude and doesn't return calls as promised. She has a poor attitude and as is too busy to assist. My family has been trying to update policy coverage details for several days. Jane promises to call back daily and doesn't. We had to call corporate to move our account to a branch that is more helpful."

"I had the best experience here. Phil was very helpful, personable, and knowledgeable. He helped me save almost $100 a month. Thank you so much. I highly recommend them!"

"Great experience here. Phil is just amazing. He saved me $115 per month over progressive. Thank you Phil!"

"Great group of people to help you with your insurance needs."

"Bryan was IMMENSELY helpful and patient while explaining the process to me. He went above and beyond for me and was truly amazing! Such a great experience for a new insurance user!"

"Great place Great people great prices definitely recommend 100%"

"Called and was very lucky to get Bryan! I had a ton of questions and did not feel rushed and Bryan was very detailed in answering. I really appreciate his time and would refer everyone to him! Thank you so much Bryan!"

"I called Amber to get a quote. That same day I had better coverage and saved over $100 a month. Will not go anywhere else!"

"Amber is always so helpful! She is the best!"

"Amber is absolutely fantastic! She goes above and beyond expectations! Best decision I made was giving her a call! 😊"

"Highly recommend this branch location. Phil was amazing and had answers to all of my questions and quickly got me taken care of. He also helped me save money in the process!!"

"Phil is the best!"

"Great place to work with! I got a super cheap rate compared to my age and last insurance company!"

"Only agent I use..!"

"Called looking for a quote and Phil was an absolute help. Very professional and knowledgeable. 10/10"